Shipping policy
Last updated: October 11, 2026
Thank you for shopping with Wild Thingz. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Orders placed before 4pm, 7 days a week, are usually dispatched the same day. You’ll receive a confirmation email with tracking as soon as your order ships.
Delivery
We ship with Amazon Logistics UK Express. Orders usually arrive within 1–3 working days of dispatch. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather or other events outside our control.
Shipping costs
- Orders under £19: £2.99
- Orders of £19 or more: free
The cost is shown at checkout before you pay.
Prices & VAT
All prices include VAT. We only ship within the UK, so there are no customs duties or import charges to pay on delivery.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We currently ship to the United Kingdom.
We do not currently ship internationally.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order hasn’t arrived within 3 working days of dispatch, or arrives damaged, email us at hello@wildthingz.co.uk with your order number (and a photo if it’s damaged). We’ll send a replacement or give you a full refund.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We can usually make changes before your order ships, but not once it’s in transit. You also have the right to cancel within 14 days of receiving your order. See our Refund policy for details.
Questions?
Contact our team at hello@wildthingz.co.uk.
