Refund policy

You have 14 days from the day you receive your order to cancel or return it, for any reason. This applies to orders delivered in the UK.

To be eligible for a return, your item must be unused, unopened, in the same condition you received it and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at hello@wildthingz.co.uk. 

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Please contact us before sending anything back. Returns sent without contacting us first can't be easily matched to an order, so they may go astray or take longer to refund.

You can always contact us with any questions about returns at hello@wildthingz.co.uk.

Damages and issues

Please check your order when it arrives. If an item is defective or damaged, or you received the wrong item, contact us within 48 hours of delivery and include a photo. We'll look into it and put it right.

Exceptions / non-returnable items

Sealed food products can't be returned once opened, for hygiene reasons. Unopened items may still be cancelled within 14 days. If you have any questions about a specific item, please get in touch.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We'll let you know once we've received and inspected your return, and whether your refund has been approved. If it's approved, you'll be refunded automatically to your original payment method within 10 business days. Your bank or card provider may take a little longer to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@wildthingz.co.uk.